Dental – Full Digital Ecosystem for U.S. Healthcare Support Company
About the Client
Dental is a U.S.-based consulting company providing technical support and maintenance services for medical centers. The client approached us for a complete digital solution tailored to their specific operational needs.
Project Goals
Dental needed an integrated system that included:
1. A custom website with advanced feedback forms
2. A CRM for managing client relationships
3. A mobile app for remote employee access and management
Challenges and Customization
The core challenge was building highly customized features. For example, one of the website forms had to act as a calculator, which would then:
1. Trigger a business process
2. Create a company and a contact in CRM
3. Generate a product list
4. Auto-generate a document via SignHub
5. Email the document to the client
6. Upon receiving a digital signature, generate an invoice via BluePay
Each client request was carefully analyzed and implemented by our business analysts and developers within Bitrix24.
Custom Interface and UX Design
Special attention was given to the visual design of both the portal and the mobile app. The client wanted a unified interface, such as combining tasks and calendar modules into one custom-designed block. The Bitrix24 mobile app was fully redesigned to reflect the style and structure of the main system.
Results
The client now has a fully operational, tailor-made platform that:
1. Expands and organizes their client base
2. Automates service workflows
3. Accelerates the handling of existing customers
4. Unifies desktop and mobile user experience
The implemented solution significantly boosted efficiency, reduced manual processes, and positioned the company for scalable growth.
Dental is a U.S.-based consulting company providing technical support and maintenance services for medical centers. The client approached us for a complete digital solution tailored to their specific operational needs.
Project Goals
Dental needed an integrated system that included:
1. A custom website with advanced feedback forms
2. A CRM for managing client relationships
3. A mobile app for remote employee access and management
Challenges and Customization
The core challenge was building highly customized features. For example, one of the website forms had to act as a calculator, which would then:
1. Trigger a business process
2. Create a company and a contact in CRM
3. Generate a product list
4. Auto-generate a document via SignHub
5. Email the document to the client
6. Upon receiving a digital signature, generate an invoice via BluePay
Each client request was carefully analyzed and implemented by our business analysts and developers within Bitrix24.
Custom Interface and UX Design
Special attention was given to the visual design of both the portal and the mobile app. The client wanted a unified interface, such as combining tasks and calendar modules into one custom-designed block. The Bitrix24 mobile app was fully redesigned to reflect the style and structure of the main system.
Results
The client now has a fully operational, tailor-made platform that:
1. Expands and organizes their client base
2. Automates service workflows
3. Accelerates the handling of existing customers
4. Unifies desktop and mobile user experience
The implemented solution significantly boosted efficiency, reduced manual processes, and positioned the company for scalable growth.
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